Privacy Policy

LivSmart (“LivSmart”, “we”, “us”, “our”) operates livsmart.life and related digital channels. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and the choices you have. It applies when you browse our website, use contact or callback forms, download product catalogs or PDFs, communicate with us by phone, email, or messaging, or receive solar consultations, proposals, and installations.

By using our website or providing information to us, you acknowledge this policy. If you do not agree, please do not use our site or submit personal data. We may update this policy from time to time; the “Last updated” date at the top will change, and we encourage you to review it periodically.

LivSmart Solar provides rooftop, balcony, portable, and related solar energy products and services in India. For the purposes of applicable data protection laws, LivSmart is responsible for deciding how your personal information is used (the data controller / data fiduciary, as defined under law).

Contact details for privacy requests appear in the Contact section at the end of this page and in the site footer.

We collect information that you give us directly, information collected automatically when you use our site, and information we receive in connection with providing solar services.

We use cookies, local storage, and similar technologies to operate the site, remember preferences, measure traffic, and improve content. Some cookies are strictly necessary for security and basic functionality; others help us understand how visitors use our pages or whether marketing campaigns are effective.

You can control cookies through your browser settings. Blocking certain cookies may limit features (e.g. saved preferences or embedded media). Where required, we will obtain consent before using non-essential cookies.

We use personal information only where we have a valid legal basis and a clear purpose.

Depending on the context, we rely on one or more of the following: performance of a contract or steps prior to contracting; legitimate interests that are not overridden by your rights (e.g. improving our site, securing our systems); compliance with legal obligations; and your consent, where consent is required (for example certain cookies or marketing messages).

We do not sell your personal information. We may share it only as described below.

We primarily store and process personal information in India. If we ever transfer data outside India (for example because a tool or cloud region is located abroad), we will ensure appropriate safeguards such as standard contractual clauses or other mechanisms permitted by law, and we will describe material transfers in updates to this policy where required.

We keep personal information only as long as necessary for the purposes above, including legal, tax, and accounting requirements. Marketing preferences and logs may be retained in shorter or anonymised form. When data is no longer needed, we delete or anonymise it in line with our internal retention practices.

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. These include access controls, secure connections where appropriate, and staff awareness. No method of transmission over the internet is completely secure; we encourage you to use official contact channels and avoid sharing sensitive credentials by email.

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023 and rules as in force), you may have rights to access, correct, update, or erase your personal data; withdraw consent where processing is consent-based; nominate another person to exercise rights on your behalf in defined circumstances; and grievance redressal including appeal mechanisms as prescribed.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request. You may also opt out of marketing emails using the unsubscribe link in those messages.

Our website may link to third-party websites, social platforms, or partner tools. This policy does not cover those services; please read their privacy notices. Product catalogs, specification sheets, and PDFs made available on or through our site are provided for information and sales support; they may be updated without notice. Downloading a file may be logged to help us understand interest in products and to improve our materials.

Our services are directed at adults and businesses. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

We may revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page and adjust the “Last updated” date. For material changes, we may provide additional notice (for example a banner on the site or an email where we have your address).

For questions, corrections, deletion requests, or complaints about this policy or our handling of personal data, please use the contact options shown in the site footer (including email and phone). We will acknowledge and respond within timelines required by applicable law.

If you are not satisfied with our response, you may have the right to escalate to the Data Protection Board of India or other authority as provided under law from time to time.